Privacy Policy

At Cascade Fabric Care, we respect your privacy and are committed to protecting the personal information you provide when using our website or requesting our services.

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This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your personal information.

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By using our website or submitting a quote request, you agree to the practices described in this Privacy Policy.

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1. Information We Collect

When you contact us or request a quote through our website, we may collect personal information such as:

• Full name

• Phone number

• Email address

• Service address (if provided)

• The type of furniture or cleaning service requested

• Any additional information you choose to include in your message

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We may also collect limited technical information such as your IP address, browser type, device information, and website usage statistics through analytics tools.

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2. How We Use Your Information

We use the information you provide to:

• Respond to quote requests and inquiries

• Schedule appointments

• Communicate regarding your requested services

• Provide customer support

• Improve our website and services

• Maintain business records

• Comply with legal obligations when required

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We will only use your personal information for purposes that are reasonably related to providing our services.

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3. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve your browsing experience and better understand how visitors use our website.

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We may use trusted third-party services, such as Google Analytics, to collect anonymous website usage information. These services help us improve our website and understand visitor activity but do not identify you personally unless you voluntarily provide your information through our forms.

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You can control or disable cookies through your web browser settings if you prefer.

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4. How We Protect Your Information

We take reasonable administrative, technical, and physical measures to help protect the personal information you provide against unauthorized access, loss, misuse, or disclosure.

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While we strive to protect your information, no method of transmitting or storing data over the internet is completely secure. For this reason, we cannot guarantee absolute security.

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5. Sharing Your Information

We respect your privacy.

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Cascade Fabric Care does not sell, rent, or trade your personal information to third parties for marketing purposes.

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We may share information only when necessary to:

• Operate our website using trusted service providers (such as website hosting and online forms)

• Process business communications

• Comply with applicable laws or legal requirements

• Protect our legal rights or investigate suspected fraud or misuse

 

6. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain business records, comply with legal obligations, or resolve disputes.

When information is no longer required, it will be securely deleted or destroyed where reasonably practicable.

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7. Your Privacy Rights

You may request to:

• Access the personal information we hold about you

• Correct inaccurate information

• Request the deletion of your personal information where applicable

• Withdraw your consent to future communications (subject to legal or contractual obligations)

 

To make a privacy-related request, please contact us using the information below.

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8. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of websites that we do not own or control. We encourage you to review their privacy policies before providing personal information.

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9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, or legal requirements.

Any updates will be posted on this page along with the revised effective date.

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10. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Cascade Fabric Care

Metro Vancouver, British Columbia

Email: info@cascadefabriccare.com

Phone: +1 (604) 771-8670